Customer Care
WARRANTY SERVICE POLICY & PROCEDURES
Intex offers warranty service for all our different mix of products. The warranty period differs per product group due to the nature of product's design, manufacture or expected use.

All products sold under the brand Intex will come under warranty period as mentioned below:
Categories of Products Starting Date of warranty Expiry Date of warranty
Serialized in i-Service Date of Primary Sale or Sale Invoice date with Product serial number Product Period as specified on the product from Warranty start date
Non Serialized but having Sticker Date Specified Sticker Date or Sale Invoice date with Product Setail number Product Period as specified on the product from Warranty start date
Non Serialized without sticker Date Date of Proof of Purchase (POP) Product Period as specified on the product from Warranty start date

Note: Sale Invoice should have a valid TIN Number or it is pre-printed for complete address and contact number of the sales partner. Explanation of Terminology used:
i-Service – Name of the Software through which the Job sheets are created.
Primary Sale – Direct Sale from Intex to its Super Stockist or Distributors or Consignees or customers
Sticker Date – Warranty Sticker pasted on or inside the product POP – Proof of Purchase

Warranty Coverage
 

Product Group Warranty Period Type of Warranty Expected TAT**
IT Peripherals
Add on Cards One Year RTB 3 Days
Add on Cards-
All In One Mini Card Reader (IT-CR021)
6 Months RTB 3 Days
Web Camera One Year RTB 3 Days
Ethernet LAN card / Hub / Switch Two Years RTB 3 Days
Fax Modem card (Internal) One Year RTB 3 Days
Head phone One Year RTB 3 Days
Keyboard One Year RTB 3 Days
Mouse One Year RTB 3 Days
TV Tuner One Year RTB 3 Days
Mini Home Cinema One Year RTB 3 Days
Speakers One Year RTB 3 Days
Subwoofers 2.1 One Year RTB 3 Days
Subwoofers 4.1 One Year RTB 3 Days
Subwoofers 5.1 / HTS / Tower Speakers One Year Onsite* / RTB 5 Days
Sound Bars One Year Onsite* / RTB 5 Days
Battery for UPS Six months RTB 3 Days
Gaming Pad One Year RTB 5 Days
Cooling Pad One Year RTB 5 Days
All Avoir products  Three Years RTB 3 Days
Networking Wireless products --- ADSL Modem / Router Three Years RTB 5 Days
Power Products
SMPS Two Years RTB 3 Days
UPS 600VA/ 700VA/ 800VA / 850VA / 1KVA Two Years (One Year on Battery) Onsite* / RTB 3 Days
Home UPS (Inverters) Two Years Onsite* / RTB 3 Days
Batteries for Inverters 18/24/36 Months RTB 7 Days
CFL UPS 50VA One Year RTB 7 Days
Consumer Durables
CRT TV One Year Onsite / RTB 3 Days
LCD / LED TV One Year Onsite / RTB 3 Days
DVD Players Six months RTB 3 Days
Subwoofers 2.1 One Year RTB 3 Days
Subwoofers 4.1 One Year RTB 3 Days
Subwoofers 5.1 / HTS / Tower Speakers One Year Onsite* / RTB 5 Days
Induction Cookers One Year RTB 3 Days
Washing Machine Two Year Onsite 3 Days
Telecom
Mobile Phones One Year RTB 3 Days
Data card One Year RTB 3 Days
I-Tabs One Year RTB 7 Days
I-Buddy One Year RTB 7 Days
Mobile Green Battery Six months RTB Same Day
Earphone Three months RTB Same Day
Charger Six months RTB Same Day
Power bank charger Six months RTB 7 Days

RTB – Return to Bench at Service Touch Points
* Onsite warranty applicable in selected cities (locations where Intex Service Touch Points / Intex Care Partner (IT / CE) are available) within municipal city limits.  Onsite calls must be registered with centralized Helpline No. - 0124 434 4444, 1860 108 5555.
** TAT (Turn Around Time) – All efforts shall be done to complete the service within the mentioned period, however the same shall not be limited or binding.

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General Terms & Conditions
  • Intex's obligations are limited to repair of the defect or replacement of the defective part or at its discretion replacement of the product itself.
  • In case of any damage to the product / misuse detected by the authorised service touch points personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on chargeable basis only.
  • Warranty repairs must be carried out through Intex service touch points or Intex care partners (ICP). Warranty cover will be void, even if a repair has been attempted by any unauthorized service touch points. Intex shall not be liable for reimbursements, claims and damages that may result from the unauthorized repair of the product.
  • In the event of repair / replacement of any parts of the unit, the warranty shall thereafter continue and remain in force only for the remaining period of the product warranty. Moreover, the time taken for repair and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
  • In the event of repairs of any parts of the product, the company or it’s authorized service touch points, reserves the right to retain any parts or components replaced at it’s discretion in the event of a defect noticed in the equipment during the warranty period.
  • The warranty does not cover demonstration, installation, normal wear & tear and to an external accessories or add-ons, that does not form part of the items supplied by Intex along with the product.
  • The company’s liability under this warranty shall be limited to repairs/replacement of parts, which is found to be defective.
  • In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.
  • This warranty shall not affect consumer’s statutory rights under applicable Indian Laws.
  •  All disputes related with the warranty are subject to jurisdiction of Delhi Courts only.
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The warranty is not applicable in the following conditions:
  • If the stipulated warranty period as determined from the Proof of purchase has expired.
  • The product is not used according to the instructions as stated in user’s manual as determined by the authorised service touch points / company personnel.
  • Modification or alteration of any nature is made in the electrical circuitry or physical construction of the product by any un-authorized person / agency.
  • If the product is tampered by way of Installation / repair work by any un-authorized person / agency.
  • Warranty does not cover defects or alleged defects caused by the fact that the product was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied or authorised by INTEX or was used otherwise than for its intended use,
  • Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included/downloaded in the product.
  • The serial no. on the product has been altered, deleted, removed or made illegible.
  • If the product is found to be physically damaged, rusted, wet / moist / liquid damage or burnt.
  • Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions outlined in the product user manual.The batteries are charged by chargers other than those approved by Intex.
  • Force Majeure: Defects due to cause beyond control like Fire, voltage surge, acts of God like earthquake, lightning, rain, flood etc.
The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. Intex reserves the right to make final decisions regarding problem determination and the appropriate service option. Exchange units assume the remaining warranty of the original product. Some limitations and restrictions apply and these are subject to change without prior notice.
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